Support

Each turn uses a little credit: about 4¢ a minute with voice, or 1.5¢ a minute in read-only mode. You can see your balance and every charge in Settings › Credit. Top up from Settings › Top up credit.

It usually appears within a few seconds. Close and reopen the Top up screen. If it is still missing after 15 minutes, email us with the time of the purchase; it is never lost, because Apple’s receipt is linked to your account.

Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com. Credit from a refunded purchase is removed from your account.

On the sign-in screen tap “Forgot password?”, enter your email and we will send you a 6-digit code. It works for 15 minutes. Check your spam folder if it does not arrive.

Arabic, Portuguese, English, Spanish and French, in any pair. Arabic ⇄ Portuguese can also be translated on the phone without the internet when you turn off online translation.

Instead of speaking the translation into your language out loud, Tarjem shows it on the screen. It is quieter and costs less. Turn it on in Settings › Credit.

Allow microphone access in the iPhone Settings app › Tarjem › Microphone, then try again.

Settings › Account › Delete account. You can ask us to restore it later. To have everything erased for good, email us; see the privacy policy.